Delete your YHWH's Word account

This page explains how to delete your YHWH's Word account and the information linked to it. YHWH's Word is a Bible study app published by Infinity Wings.

Delete your account in the app

1. Open YHWH's Word and go to the Profile tab. You need to be signed in; if you are not, sign in with the same Google account first.
2. Under Account, tap Delete account.
3. Review the list of what will be deleted. The "Also erase data on this device" option is on by default. Leave it on to reset the app on your phone as well, or turn it off to keep your progress on the phone.
4. Tap Continue, then tap Delete my account to confirm.
5. Your account is deleted right away and you are signed out. If you chose to erase this device, the app starts over from the beginning.

If you no longer have the app

If you uninstalled the app or cannot sign in, email [email protected] from the email address of the Google account you used to sign in, with the subject "Delete my YHWH's Word account". We will confirm by replying to that address and complete the deletion within 30 days.

What is deleted

• Your account: your name and email address from Google, your Google account identifier, and your user ID
• Your synced progress: display name, avatar emoji, XP, rank, streaks, streak freezes, question totals, unlocked books, per-book progress, and Bible IQ
• Your entry on the leaderboards
• Your group memberships, and any groups you created (these are deleted for all of their members)
• Your friend list and your friend code (you are removed from your friends' lists too)
• Invite codes you created, and your link to any invite code you redeemed (the code itself stays marked as used)

Everything above is deleted together in one step. If deletion cannot finish, for example because your connection drops, nothing is deleted and the app tells you so.

What is kept, and for how long

• Nothing from your account stays in our database after deletion.
• Copies in our hosting provider's backups are erased as those backups expire, within 30 days.
• Short-lived security logs kept by our hosting provider are deleted automatically.
• Information stored only on your phone, such as bookmarks, notes, quiz history, mood history, reminders, and alarms, was never on our servers. The app erases it when you delete your account with "Also erase data on this device" turned on (your language and theme choices are kept). When you are signed out, you can erase it at any time at Profile > Account > Erase data on this device, or by uninstalling the app or clearing its storage in your device settings.

Remove some data without deleting your account

• Leave a group or remove a friend at any time in the app.
• Change your display name or avatar in Profile.
• To have your synced progress erased while keeping your account, email [email protected] from your Google account address.

Questions

Read our privacy policy at https://yhwhsword.com/privacy-policy.html, or email [email protected].